Terms and Conditions

These Terms and Conditions govern the use of the website and services provided by FOO (“Company”, “we”, “our”, or “us”). By accessing or using our website, mobile platform, or placing an order through our services, you agree to be bound by these Terms and Conditions.

1. About Us

FOO operates an online platform for the sale and delivery of fresh vegetables, fruits, seafood, and poultry products. Orders may be placed through our website, mobile platform, or messaging platforms such as WhatsApp.

2. Customer Registration and Privacy

To place an order, customers may be required to provide certain personal information including:

• Name

• Mobile phone number

• Email address

• Delivery address

• Postal/Pin code

This information is collected to process orders, provide delivery services, and improve customer experience. We do not sell or share personal information with third parties for marketing purposes.

Customers may receive transactional or promotional messages related to orders and offers. Customers may opt out of promotional communications by contacting our support team.

3. Eligibility

Any person who is at least 18 years of age and capable of entering into legally binding contracts under the Indian Contract Act, 1872 may use our services.

4. Use of the Platform

Customers are granted limited access to use the platform for personal shopping purposes only. Users agree not to:

• Copy, distribute, or reproduce any content from the platform

• Use automated tools or data extraction methods

• Use the platform for unlawful or fraudulent activities

Unauthorized use may result in termination of access.

5. Product Information and Pricing

FOO strives to provide accurate product descriptions and pricing. However:

• Prices may change depending on market conditions.

• Availability of fresh products may vary daily.

• Minor variations in weight may occur for seafood or poultry products.

All prices are displayed in Indian Rupees (INR).

6. Delivery

FOO provides delivery services within selected service areas.

• Delivery timelines are estimates and may vary due to traffic, weather, or operational reasons.

• Customers must provide accurate delivery details.

• FOO is not responsible for delays caused by incorrect address or contact information.

Delivery or handling charges may apply depending on order value and location.

7. Order Cancellation

Customers may cancel orders before the order is processed or dispatched.

FOO reserves the right to cancel orders in cases including but not limited to:

• Product unavailability

• Pricing errors

• Suspicious or fraudulent transactions

If an order is cancelled after payment, the refund will be processed as per the refund policy.

8. Returns and Refunds

FOO aims to provide high-quality fresh products.

Customers may request a replacement or refund in the following cases:

• Damaged or spoiled products

• Wrong product delivered

• Missing items in the order

Requests must be reported within 24 hours of delivery.

Approved refunds will be processed through the original payment method or store credit as applicable.

9. Customer Responsibilities

By placing an order, customers agree:

• To provide accurate information while placing orders

• To inspect the products at the time of delivery where applicable

• To use the platform only for lawful purposes

FOO reserves the right to refuse service if any misuse or fraudulent activity is detected.

10. Intellectual Property

All content on the platform including logos, text, images, product listings, and designs are the intellectual property of FOO and are protected by applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

11. Limitation of Liability

FOO shall not be liable for any indirect or incidental damages arising from the use of the platform or services, including delays in delivery or product availability.

12. Changes to Terms

FOO reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the platform constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions shall be governed by the laws of India. Any disputes arising from the use of the platform shall be subject to the jurisdiction of the courts in [Bengaluru, Karnataka].

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: care@fookart.com
Phone: +91 91876 50223